With a smile, of course.
I know volunteers like being inside, but church Host Teams really need to have several team members outside.
Guests come into the parking lot with all kinds of walls up. Yall know that Sunday mornings are when the enemy likes to attack. He likes to make people late, start arguments, etc. So, having calm and smiling Parking Lot Heroes outside along with greeters on the sidewalks and outside of every entrance will help to immediately start breaking down the walls of the guests so their hearts can be open to receiving what God has for them, is key.
When guests arrive, they should be led by sinage and people to direct them around the parking lot(s) and into appropriate spaces. If you have multiple parking lots, have signage indicating where additional parking is. This should not be something that adds stress.
When they get out of their car, they should encounter people along their directed and obvious way into the building by team members who can help families enter closest to the kids entrance or closest to the coffee/refreshments entrance.
Also, these sidewalk team members can help identify first time guests and get them connected with a team member inside who can take them to the places they need to go.
The flow should be like the Olympic Torch Race.
But not as long.
And not jogging.
Don't be weird.
The point is that Host Team members should relieve the stress of the guest by keeping them from guessing where they need to go.
This is also a great time for the guest to meet 2+ people (team members). This helps them feel connected and know a familiar face at this new place, making it easier for them to come back!
And, don't forget to follow up!
Passionate about Jesus and people, I've added this blog to communicate strategy and thoughts about Biblical Hospitality and The Church as a movement, rather than just people in a building once a week. It seems like everyone is blogging these days, (which is awesome!) and I know that there are always better and more insightful thoughts, but God is leading this so I'm just writing in obedience.